Terms & Conditions
Product Authenticity Guarantee
We ensure that all gemstones listed on our website are genuine and accurately represented. Each gemstone is accompanied by detailed descriptions and high-resolution images to provide transparency to our customers. In the unlikely event that any gemstone is found to be misrepresented, customers are eligible for a full refund or exchange, subject to our verification process.
Secure Transactions and Privacy
We prioritize the security and privacy of our customers’ information. All transactions on our website are encrypted and processed through secure payment gateways to safeguard sensitive data. We do not store credit card information after transactions are completed. Additionally, we respect the privacy of our customers and do not share or sell their personal information to third parties for marketing purposes.
Shipping and Returns Policy
We offer reliable shipping options for domestic and international orders. Shipping costs and delivery times may vary based on the destination and selected shipping method. Customers can track their orders using provided tracking information. In the event of a return or exchange, customers must notify us within 7 days of receiving the product and adhere to our return policy guidelines. Returned items must be in their original condition with accompanying documentation. Refunds will be processed promptly, minus any applicable restocking fees or return shipping costs.